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  • Much has been said about the outsourcing of call centers to India, but so far I haven't seen one portrayed in a film in this manner, where Ifelt the portrayal of its inner workings was one of the better moments in his romantic-comedy. As far as I can recall, those who make cold calls to me for surveys, credit sign up and the likes, seem to sound local, or have that distinct regional accent that wasn't disguised, but if things happen per the movie, I won't be surprised that I was duped to believe they're calling from somewhere locally, rather than from abroad.

    So welcome to the world of tele-marketers/helpdesks agents/salespersons, where in-house training centres established take their employees through continuous training in order to ensure their accent are masked, their pop-culture knowledge brought up to speed, and they're well-versed in local colloquial terms, so that they seem to be your friend from next door when they talk to you, rather than a feeling of resentment knowing that their neighbours job has gone offshore. It's no easy training, and naturally one that calls for great measure of patience for facing phones being slammed down, or worse to stand up to verbal abuse in many forms.

    The Other End of the Line is your standard romantic comedy, which in my opinion got lifted from mediocrity thanks to this aspect of the story that I had a peek into. However, like most east-west fusion films made by Hollywood on Indian culture or aspects of India, it does get romanticized a great deal, and shots of Mumbai looked far too much like it's being lifted from a tourism board promotional video, or some tourist's excitable travel video of an exotic locale that he came back from. Think along the lines of Mistress of Spice, and Bride and Prejudice, and you have an idea how this story by Tracey Jackson had been approached by director James Dodson.

    Priya Sethi (Shriya) works in a call centre in Mumbai belonging to CitiOne Bank (no prizes here), and her daily night shift (to be on the same timezone as the USA) gets frowned upon by her conservative family (Anupam Kher from Victory as Dad, and Sushmita Mukherjee from Dostana as Mum), even though she's earning good money to become the chief breadwinner, versus than her insurance salesman dad. She adopts her Jessica David profile for calls she makes to CitiOne's customers, putting on a perfect American accent as she speaks to strangers every night, only to call on a handsome young man (she knows because she Googles) Granger Woodruff (Jesse Metcalfe of John Tucker and Desperate Housewives fame) who had his identity stolen and a whole host of credit card transactions erroneously billed to him.

    The both of them strike up a friendship as they speak frequently to clear up and verify his credit card transactions, and with one thing leading to an impulsive another, they set up a date, even though she knowingly lives on the other side of the world in India, while fibbing that she's actually in San Francisco, a city which Granger would be going to for a make or break advertising deal with a hotel chain.

    As with any romantic movie, the chemistry between the couple is important for it to be believable that they're falling for each other, and in this aspect both Jesse Metcalfe and Shriya excelled in, looking good on screen as they share plenty of romantic moments the plot had thrown at them. You'd find yourself inevitably rooting for them as they overcome expected challenges, knowing that these issues will probably not be show stoppers, since they conflict with the type of characters they are, strong-willed and stubborn as a mule toward tradition that the modern generation do not buy into, or just don't buy into spending time with someone they don't believe in.

    Possessing some amazing powers and ability to hear from a distance, The Other End of the Line is a long-distance infatuation that took on a life of its own, where characters step out of their comfort zones to pursue what their heart tells them. Since it's just a few days after Valentine's, this movie got made and released now for a reason, to have you partake in some lovey-dovey movie with comedy courtesy of a traditional family thrown in for good measure. Need a movie for a romantic night out? Then The Other End of the Line will satisfy that objective. Nothing fancy, but it works.
  • I really can't figure out why people have rated this movie so low, at least as yet. I won't say that the movie was exceptionally good in acting or directing or screenplay or whatever. But, on a whole, the movie did quite well in doing what it was meant for. Its a simple romantic comedy with a dream romance between an Indian girl and an American guy and it scored pretty well there. Some of the moments with Anupam Kher were really very very hilarious. Though, I would say that at some points the movie lifted up from reality and went into the ideal state. But, then again, romantic movies are usually like that only.I liked the movie to give it a decent 7/10. I'd suggest that you go and watch the movie, it'll be a real fun to watch!!!
  • All the elements were there, but the editing was flat and scenes tended to play out way past their usefulness.

    Thinking it was directed by an Eastern Indian, I excused these things to my companion as, "Well, perhaps they have a different sensibility and sense of timing in Mumbai." But then I learned it was written and directed by Americans and was doubly depressed.

    ...Line has a great premise and is mostly acted and directed well. Maybe I'm too used to the fast pace of a/a films and TV, but scenes trailed off with no 'button,' some of the time actors looked adrift and the Indian actors ("Jennifer's" relatives in particular) were very melodramatic and over-the-top. All IMO, of course.

    All that aside, I teared up at the right moments and for the most part enjoyed the two leads. I'd recommend it, but unfortunately not whole-heartedly.
  • The Other End of the Line is a romantic comedy film scheduled to be released tomorrow, starring Jesse Metcalfe, Shriya Saran and Anupam Kher.

    The film is based on an employee at an Indian call-center who travels to San Francisco to be with a guy she falls for over the phone.

    It is the first combination between the Indian powerhouse production house, Adlabs with their American counterpart MGM. The film is co-produced by the Indian-American producer Ashok Amritraj and Patrick Aiello.

    We had the privilege of watching the trade screening last night in downtown Toronto and I suggest all movie buffs not to miss this cute, refreshing Hollywood/Bollywood movie.

    The first five minutes does not engage you the way most professional Bollywood films do, however until the end after is pretty entertaining.

    Funny dialogues, lovely casting and performances! Go watch it!
  • Abdulxoxo17 January 2021
    A pretty generic and formulaic story is fortunately saved by able, charming performances. The chemistry between the leads is good. Priya as a character is well-drawn, she is beautiful, and her internal conflict being trying to free herself from the shackles of the responsibilities of an indian woman within an indian family is interesting. The build-up to the romance and the conflict are quite predicable but are nevertheless fun to watch. There's comedy that's mostly coming from Priya's parents. Overall, The other end of the line adds nothing to the romantic comedy genre apart from being cross-cultural, but it's enjoyable.
  • "The Other End of the Line" is a decent film but it frustrated me to no end. It seemed that there was an awful lot of good but also a lot of clichés and a plot that seemed to need some editing. However, on balance, it's still worth seeing this multinational production.

    When the film begins, you are introduced to and American named Granger--an incredibly shallow and difficult to like guy. One day, he receives a phone call from his credit card company, as his credit card has been compromised. Because him number has been stolen, he ends up spending a lot of time on the phone with the credit card rep, Priya. However, like many companies, they outsource this work to India and Priya has learned well to sound just like an American--and she tells Granger she lives in San Francisco, not Mumbai.

    Over time, the pair talk more and more and Granger becomes interested in actually meeting her face to face. After all, his job is taking him to San Francisco. So, she hops a plane to San Francisco to meet him. However, she makes a lot of insane choices. First, she does NOT meet him in their prearranged location. Second, they end up meeting by chance and they begin to date--and she does NOT tell him that she's the lady on the phone. Third, she never tells him she's engaged--and this ends up causing LOTS of problems when her very protective parents drop everything and chase Priya to America. Through some silly misunderstandings, they think Granger has kidnapped her! What's next? See the film.

    So here are the problems with the film. First, when the film begins Granger is a shallow, selfish jerk and is sleeping with another shallow, selfish jerk. This makes it VERY hard to care about him. Second, while you initially really like Priya, she lies again and again for practically no reason at all and ends up behaving rather selfishly herself. You know that by convention they SHOULD eventually have their happy ending together, but the writers just didn't provide the proper context for this. But, on the plus side, if you can ignore the clichés and predictability of the film, the supporting characters are WONDERFUL and the film has a nice sense of humor. In particular, Priya's father (Anupam Kher--who is ALWAYS wonderful) and Granger's boss (Larry Miller--I loved his bluntness combined with his sweetness) made the film very enjoyable. Overall, I say this is a very flawed but enjoyable film. Had they simply polished a few of the sharp edges, it could have been great. As is, it's a decent enough date movie if you are not especially demanding. Odd, though, how the weakest aspect of the film are the two main characters.
  • whytejamaican13 February 2015
    The acting was wooden and cringe-worthy and the script was so horrible, I started skimming to the end of the movie just to see how it would all play out.

    Overall, it was a B (or C?) movie and Jesse Metcalfe was just in it because he's eye-candy, not because he can act. The comic relief with the Indian families was the only thing that made it bearable.

    It could've been a great romantic comedy if: (1) they used actors who immersed themselves in their roles, not pretended they were putting on a play, (2) took the cheesy-ness out of the script, (3) had a bit more of a work up into the romance. It was in no way genuine.

    Too bad - it had the potential of being better.
  • AmitGoenka3 May 2009
    Well,I didn't have so much expectations from this movie.But the way it turned up,I kinda liked it pretty much. Its a perfect piece for 'getting-to-know' Indian women.Priya Sethi is well put up a character.Watch her character closely.There so much in it.And Shriya saran played it amazing,a perfect justice to the young innocent character dreaming high.You will definitely like Charlie(Austin Basis) too.Jesse metcalfe has done a fair job.Anupam Kher Also too good. This piece is much portrayed from Indian angle.Alhough sometimes the romance seemed to me induced sort of,but it went well at the spot.Women at call centres must watch it.

    Fresh,alive,very much a positive romantic piece.Worth-watching!!
  • Granger and his partner Charlie are struggling in the advertising business. They make a sultry and suggestive presentation to Kit Hawksin of Hawksin Hotels, a very demanding businessman. Hawksin is very disappointed that the ad executives do not get his conservative views, but he agrees to give them another chance.

    While in bed with his intimidating girlfriend Emory, Granger receives a call from CitiOne Bank saying his identity has been stolen. It is the first of many contacts Granger will have with "Jennifer David", who claims to be from San Francisco. Actually she is Priya Sethi of Mumbai, India.

    Priya is engaged to Vikram but doesn't love him. As is often the case in India, it is an arranged marriage and her conservative parents don't care what Priya wants. They are even bothered that she works the night shift (because that is daytime in the United States, where CitiOne wants its customers to think the callers are from) and seem to want her to leave that job. But Priya is very good at her job and enjoys it; she mimics an American accent perfectly. And we see the training the employees get: it's quite detailed and we see how her employer expects everyone to convince people they are American.

    Charlie, meanwhile, is also about to get married, and Granger will be his best man. This provides even more distractions.

    As part of his effort to win over Hawksin, Granger and Charlie have to go to San Francisco. This gives Priya a chance to meet Granger, and she reluctantly agrees to do so--in order to talk about business. She has relatives in the area and her family believes she is visiting them. Never mind how she gets so much time off work.

    But when Granger arrives at the meeting place, he sees several girls who could be "Jennifer". Realizing she has seen granger, and knowing she will never live up to his expectations, she gives up on trying to meet him. But then Granger bumps into her--literally. Granger and Priya immediately make a connection, and to make sure their relationship will work, Priya keeps quiet about her real identity, claiming to be a nurse from India on vacation.

    It just so happens Priya is staying at Hawksin Hotel, and Hawksin meets both Granger and Priya. He asks Priya for an evaluation of his hotel and she does a wonderful job, worthy of one of his commercials. For that he rewards her with one of the finest rooms.

    Meanwhile, Priya's parents wonder what has happened to her, and they angrily take off for San Francisco to retrieve their wayward daughter.

    Over the course of the movie, Granger and Priya run into numerous obstacles. Will they overcome them?

    Well, I can say this much. The ending is nothing short of amazing.

    Shriya Saran is beautiful, adorable, easy to like and quite talented. She does a very convincing American accent and comes across as very intelligent, though she's just cute enough not to be threatening.

    Unlike Sara Foster, who is merely pretty, but we don't want to like her and we're not supposed to want her and Granger to make it.

    Jesse Metcalfe also does quite a good job. Especially in one scene toward the end, but I don't want to give away too much. I'll just say he talks about the time he and Charlie went to summer camp.

    The clash between cultures provides some opportunities for comedy, and both leads make this work.

    Austin Basis is appealing, coming across as an friendly but somewhat incompetent. I especially liked how Hawksin intimidated him and pointed to his proper and quiet Japanese associate of thirty-plus years. Larry Miller, as Hawskin, also does a very good job as a demanding businessman.

    The conservative Indian relatives make this movie different. The father Rajeev is determined to keep his family in the past but realizes he is fighting a losing battle. He is appealing in a bumbling way.

    There is one hilarious scene at the San Francisco hotel involving words that can have more than one meaning. The movie does get slightly naughty from time to time, and it would be hard to describe it as a family film, but the version I saw likely had some offensive material cut out for broadcast TV and was relatively clean.

    It's mostly formula but it's a winning formula.
  • Randomly found this movie as a freebie on XFINITY. As a romantic comedy, it had enough heart but lacked humor. The movie itself was just okay - I think the premise was unique and the Shriya Saran was an attractive screen presence. Most of the supporting cast did not have much to offer though. Also, despite the length of the movie, the transitions were poorly done. I don't regret watching it - I just feel it needed a tighter script.
  • davidjanuzbrown18 August 2016
    Warning: Spoilers
    This is not a movie to watch on TV ( unless you recorded it(. There are so many scenes you need to cut through ( and a few to go back to) it is not funny. It's about two different people Priya from India and Granger from the United States who first meet when when he calls a call center after his credit card was used illegally. She flies to San Francisco to meet him and lies about who she is. Spoilers ahead; It is the usual boy meets girl boy loses girl boy gets girl back. What is interesting is the lesson in the movie about taking Chances. Granger never takes a chance in life: He tells a story how his best friend ( and business partner) Charie are at summer camp and only Charlie has the guts to go across the river to the girls side and meets a 14 year old girl who he says he will marry. Then a decade later on a date sees her and drops the date for that same girl and marries her. Granger is more popular then Charlie but never gets what he really wants in life. There is a scene where Charlie tells Granger " Do you know your problem is? You never put yourself out there, never take a chance, and do not let people know who you really are. at the end of the movie, he finally takes a chance and flies 18 hours to India for Priya, on the slim chance she did not get married ( she was engaged when they met). It turns out she did not get married because she fell in love with Granger and would not make her fiancé happy. She risked turning her family against her. Especially her father who was a strict Hindi businessman. But her father loves Priya and when the fiance's father called her a tramp, he stood up for Priya especially noting "Above all this is my daughter and I love her." At the end Granger and Priya end up together. Her father is especially impressed when he said " I will give your daughter all the love and respect that she deserves." He gives his approval when he offers some tortilla looking bread and has him sit down with the family. Meaning Granger has been accepted into the family. 5/10 Stars mostly to look at Priya ( she is hot and adorable at the same time) and for the ending.
  • I won't think twice about rating this movie 8/10 mainly because: 1.) It's like a fresh breeze amongst all the stupid Indian movies that come out these days (barring masterpieces like A Wednesday, Shaurya, etc.) 2.) It's an unbelievable idea yet you can easily see it happening in real life. 3.) Even though it is a movie, one can relate to many moments in the movie. I liked many!

    Shreya Saran acted very well even though I had never even heard of her name. She is pretty and did her part really well (even the fake accent was decent). Tara Sharma didn't have much to do, but she filled in OK. Anupam Kher was also funny yet did not turn into an idiot as many such roles do. I have no clue why this movie is rated so low. I just hope that haters stay away from this movie. I will highly recommend that you watch this at least once and I'm sure you'll love this one!!
  • This is an old formula for a romantic comedy, but if it is done well, it is still enjoyable to watch. It is nice to have something to watch which is relaxing after seeing some of the tense thrillers I also like to watch.

    The one thing that bugged me about this movie is the girl works as a tech support phone operator in India for an American company. Her big advantage is that she can sound "American" and people don't know she is in India. Why does that bug me? Because it reminds me of the thousands of jobs that have been outsourced to other countries for cheap labor at a time when our country is in the biggest recession since the 30s. It was hard for me to be sympathetic to the characters when in the back of my mind, I kept thinking of the "outsourcing" problem.

    I did like the actors.
  • Sherazade25 October 2009
    Warning: Spoilers
    OH! My WORD!

    Okay two things people, two things! Any movie that centers itself on an Indian woman trying to pass herself off as a White woman (is off to the wrong start) unless Julia Roberts is the actress playing the Indian woman trying to be White. Mia Sara did such a great job in Queenie and it was very believable.

    Secondly, any movie that deals with Indians complaining about the effects of American outsourcing, is also off in the wrong direction. The movie combines both disastrous elements, with disastrous results. Jesse Metcalfe co-stars. Ugh!
  • The plot follows the tried-and-tested romcom formula of boy-meets-girl - -> fall in love --> misunderstanding --> patch up --> happy ending. And in all honesty this "hybrid" movie had pretty good chances to strike it gold doing a piggy-back ride on the success of "Slumdog Millionaire". And to realise that, better writing was warranted. There are umpteen places where you feel why are the potholes are glaring at you?

    The girl's idea of her version of hen-night could have marinated better. And her parents tailing her is probably the lowest point in the movie. So is the creative guys finding stealing the idea from the girl. Well, the list just goes on.

    Shirya Sharan get the biggest pie, so much that it seems the movie was made to give her footing into the Hollywood.

    Jesse Metcalfe is confident. As the creative person in the movie, he falters in a few places.

    Anupam Kher, Sushmita Mukherjee, Kiran Juneja were plain loud. Tara Sharma reprises her usual "coy" performance.

    Not bad if you want to watch it when aired on telly.

    Ashok Amritraj – better luck next time.
  • Saw-it-on-Tubi2 March 2019
    Fans of romantic comedies know the cliches. We expect them, we love them, and this film delivers them. And when you pick a movie like this, isn't that exactly what you want?

    The execution isn't perfect. The middle of the film drags a little with the B story involving the leading lady's family. Personally I think a couple of sequences could have been edited down or cut. In fact, I found myself forgetting some side plots, it they hardly mattered to the main plot. In truth, many of these elements are there for comic relief.

    But the movie never forgets what it is supposed to be. By the end, the whole thing just goes for everything you would want and it is glorious.
  • Warning: Spoilers
    To our reviewers who give this film a "10", come on...you've got to be kidding.

    To our reviewers who give this film a "0", come on...you've got to be kidding.

    This is a run-of-the-mill love story. Nothing special and it has its flaws, but it has its moments, too.

    The story idea is cute enough -- an ad agency man falls in "like" with a credit card call desk operator who sounds like an American woman, but is actually halfway around the world in India. The Indian call desk operator falls in love with the ad agency man. All this happens over the phone. So the Indian woman flies to San Francisco to meet Mr. Sexy Voice. Then there are the typical miscommunications and misunderstandings until...you guessed it...they live happily ever after.

    So what are the problems? The main problem is the woman's father (Anupam Kher, a popular Indian actor). I don't like this portrayal at all. It really detracts from the film. It's not that the overall idea is bad; but it's not handled well at all...at least for American audiences. The other problem is that the young man's profession...well, why not take it a little seriously to lend some credence to the plot; instead it's handled at an almost juvenile level. And then there's the casting of Larry Miller as the hotel executive; Larry Miller has his place...this was not it.

    On the other hand, it's nice that there was on-location shooting; it lent credence to the story line. Personally, I liked the chemistry between Jesse Metcalfe and Indian actress Shriya Saran. I think Metcalfe is significantly underrated. Let's face it, you don't get much more handsome than that, but in a number of films and television shows, I think he's at least a reasonably good actor (admittedly not one of the great actors...but few are), and this type of role is perfect for him. I was not familiar with Saran, but she is very pleasing in her role here.

    Bottom line: this was a decent little love story. Perhaps with a better director it would have been a better film. I still give it a "7".
  • A charming romantic comedy with the expected Hollywood ending. Personally I think Kit Hawksin (Larry Miller) stole the show as the American entrepreneur who also speaks Hindi. His attitude and performance was believable. The Indian actress Priya (Shriya Saran) was also a joy to watch. The rest of the cast were wonderful.

    I did have to wonder if the movie was not also trying to push folks to be willing to take on more debt than they should as it also seemed to be pushing consumerism and buying into the so-called "good life".

    Do read the review Dick Steel provided which goes into much more detail as well. I enjoyed that review as well.

    A calming watch if you are into romantic comedies or for a slow day where you have the time.
  • Movie was very pleasant to watch and I enjoyed the movie and its story line. Some may call it simple because it won't have you on the edge of your seat with drama but it is nice movie that shows that simple love is better than all the wild life that is out there. Someone else commented that her family is a little over done but if you watch Bolywood movies you know that the humor is funny in its own way even when exaggerated. Plot line is nice and I like the ending and the fact that she never bows to sleeping with him before marriage. After all his past ways and choices have not produced real happiness and her class far excels anything he had before and he realizes this. There is enough slut junk out there to watch, it was nice to have a quality story line. I did not think the bachelor party part or the comments on strippers by Granger gave him much class but he later redeems himself by chasing after the good that is in Priya and realizing that all his former girlfriend has to offer (self gratification) is not as valuable as someone you love (Priya). A good movie that I enjoyed.
  • Warning: Spoilers
    Sometimes when you watch a movie, you shouldn't be too serious. After all, not everything can happen in real life. I liked this movie because of the good chemistry between the two leading actors, and those romantic scenes.

    There were some problems. For example, can Indian citizens get visas to the USA so easily? If that is the case, there would be a lot of Indians coming to the USA now. Second, can Granger actually ask to meet a girl without even seeing her pictures first? After all, he can just ask her to send him a picture via the email. Third, the speech Granger gave at his friend's wedding just doesn't sound real. And he stopped talking and had to rush to the airport right away, that is not what a normal person will do. Fourth, the whole call center people stopped working while they talk, and the whole group clapped their hands when they kissed. That is just unreal.

    I have seen a few Indian and US movies, it seems that those movies are always about marriage. Indian daughters want to find some nice husbands who live in the USA to marry to. Anyway, I enjoyed watching this movie despite a few blemishes.
  • Jedser18 December 2009
    This movie should have been marketed as an inter-continental "Pillow Talk." Jesse Metcalf has a Rock Hudson, William Holden quality that you did not see on "Desperate Housewives." Shriya is a cute actress with a very expressive face and good comedian.

    Her parents were funny. This movie also "samples" others like the "Risky Business" homage.

    A pleasant and delightful movie for those who like their movies to begin " Once upon a time . . ." and end with " . . . happily ever after." The scenes in Mumbai were interesting and I wish there had been more. Seeing the call center personnel training to be more American was a hoot.

    The ending was ala "An officer and A Gentleman." Not only would I recommend, but I will watch again.

    This movie deserves better. And so do the actors. Watch out for Jesse Metcalf. He could be the George Clooney of his generation. I'd like to see him do a wide range of movie types.
  • This is a great movie, i really loved it, one of the best romantic movies i've ever seen, great actress, great plot, i have time without see a movie like this one.

    this movie redefine the phrase love at first sight to love at first call.

    A movie that teach us that does not matter where are u from neither who you are, Always there is a special person in our life, it does not matter how far away they are while we are willing to cover through that distance and to assume the risk everything is going to be well.

    ^^
  • I really liked the movie and i'am not sure as to why it is rated sooo low, the chemistry between jesse metcalfe and shreya is great in the movie,their conversations on the phone are nicely shot,i also like the scene where jesse walks towards her in the hotel and does not recognize her.jesse looks more mature and even more attractive in this movie.he fits in the role just right. anupam kher is really funny and has done a good job,except for few scenes like the way mumbai is shown looks like as if its picked up from some documentary, and the last kissing scene would have been better without all those call center employees watching them doing that.but it gives a nice refreshing feeling after watching the movie. so go see it.
  • Warning: Spoilers
    I was entertained from beginning to end, which is all I asked for. So I give it 10 stars. The main characters were very well developed. I do think they should have brought up more about the daughter making more than her father. And why did Granger go back for her at the end? Because he loved her or wanted to marry her? Long distance relationship....I don't know.... Indian family probably wouldn't go for it either. They should have made the relationship seem stronger from his end as well. But overall, fun to watch. Very sweet movie, especially for interracial couples. Kind of like Bend It Like Beckham, without the sports, and with a hotter guy.
  • First movie I've seen with Hollywood/Bollywood where theme will hold u for complete time.

    I am agreed that movie has no great starting time to make u impress but make sense that one girl is chasing up to find her faithful love which she believes.

    One part I was not convinced where her father went to USA first time in his life and got visa and all, looks like romantic friction. And, her father has problem with an American boy-that part was not directed well other wise it was perfect cute combination of love with different culture in one movie.

    I am impressed with new actors had nice chance to prove that now movie world is turning in different direction where new logic and new type of act will get part.

    8 out of 10
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