This is a personal favourite show of mine. The number of hilarious ideas and moments they manage to fit into each episode puts other shows to shame. Of course, a lot of the humour is easy to miss if you don't understand the context.
It's a satire of gov't bureaucracy - the inefficiency, the conflicting goals, the meaningless buzzwords, projects, acronyms, etc., the frustrated reasonable people just trying to do their jobs, the endless slew of special gimmick days, new technology which makes things worse rather than better, the gullible assistants who get confused and buy into all the nice-sounding ideas, etc.
There are so many subtle details that made me laugh out loud multiple times throughout most episodes. Lots of facial expressions, slight pauses, sighs, eye rolls, etc. There's a lot of clever wordplay as well, callbacks to earlier gags and a bit of physical comedy every so often.
Like all the best comedies, it works because it's real. The characters are true to themselves. They aren't cardboard cutouts, they aren't all the same and they don't just take turns saying jokes. They have personalities, quirks and conflicting priorities and the humour comes naturally from the situations and how the characters predictably respond to them.
The actors are perfectly cast. Rob Sitch always looks like he's on the verge of a breakdown, as if he'll swear at the top of his lungs, but he's so nice he always finds ways to calmly deal with the situation, even though they keep spiraling out of his control.
At the start of Season 2, he has started riding into work and changed his diet. But this only lasts a few weeks and the stress quickly ruins any fitness gains he had made.
Most episodes have multiple strands running through them. But the overall pattern is pretty consistent. Politicians get their sights on some exciting new idea, the main characters have to make it happen and then all kinds of realities, costs and lobbies get in the way. The NBA tries, but they're stuck between politicians with their heads in the clouds and interest groups with all kinds of fussy requirements.
Usually some technical issue will arise as well, such as a new printer which doesn't actually work, or new door locks which the card doesn't work on, or ventilation problems which practically require turning the office into a construction site. They also often have special days to recognise various causes, but these seldom achieve anything and just distract from the work they have to do.
Celia Pacquola is another highlight as the only other level-headed person in the office. Her frustration also boils to the surface in the face of all the useless meetings and annoying, unproductive people she has to endure. The other staff members are nice, but naive. They fall for the promises of the politicians and get more excited about vague new ideas or special events than getting work done.
Utopia is relatable for anyone who has worked in an inefficient environment, especially if gov't was involved. Unfortunately, these days, gov't is indirectly involved in practically every industry.
Useless, soul-sucking meetings are the norm. Meaningless slogans and more interest in new ideas than finishing anything are also the norm. At least I have Utopia to comfort me so I can feel less alone and laugh at the ridiculous state of politics and so many parts of office/gov't work today.