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Melanie opened Wannamaker's Bakeshop four years ago as an homage to her now passed entrepreneurial minded father, she wanting a family business with the family name. A people pleaser, Melanie makes everything huge and homey - huge cinnamon buns, huge donuts, huge cookies - to put smiles on customers' faces. What that also means is she will accept custom orders without knowing if she will make a profit on that order. While she has hired some other employees, the primary two are her daughters, Britani and Holli, as the bakery was meant again as a legacy of family. What was supposed to bring family together is slowly tearing them apart. Melanie admits she is probably considered a terrible boss in being a proverbial pushover, leaving Britani the "bad guy" including needing to delegate in Melanie not willing or able to do so. Melanie also hasn't written any recipes so that she can't teach her employees how to make many of the items. And Melanie admits she is close to not being able to pay her employees let alone herself, she especially not wanting to risk the financial health of her daughters. Steve admits that as a home baker, Melanie knows what's she's doing, but in that people pleasing mode, has to take popular items off her menu that she herself does not make from scratch in they bringing the quality down, and to decrease the size of everything to increase profit margins. He also has to get them to streamline production into new items, which will use existing processes, and which will diversify her product line which is somewhat one dimensional. In the front of house, Tiffany has to fix the disjointed and unfocused nature of the business, the primary issue being that nothing on the exterior is either eye-catching or that signifies that Wannamaker's is a bakeshop, including the word "bake" being nowhere to be seen.