Cute story with potential, unfortunately it is not done with quality. I have seen other Netflix productions of high quality, this is not one of them.
What happened here I do not know, after watching the movie I am left with the impression that this was made in a hurry.
The base story line is actually ok and had potential, this is a light feel good romantic Christmas story, so the basic story is exactly what we who love this type of movies are looking for.
Unfortunately, the film is ruined by bad acting, over caricatured characters, bad writing and poor dialog, also bad/cheap quality in the production. For example, seeing pictures of the newspapers web sites, they don't even look like real web pages, and that should not be a hard thing to make.
I think children probably will like this, with the over simplification and over characterizing that often helps children understanding the story, for us adults it is painful to watch.
The look of the castle in Christmas lights is stunning and beautiful.
The casting of actors Ben Lamb as the Prince and Alice Krige as the Queen is a good match, but they can only do so much with the lines they have been given.
Summary: If only Netflix had spent some more time in developing the dialog and story and looked for better actors this could have been great.