I won't go into a complete plot summary, as other reviews have already done that. This film will scare you!! I watched it late at night and did think about it when going to bed! There are lots of unexplained happenings... like how the killer gets into locked rooms. At the end how did the "madman" survive being shot three times in the chest by the policeman boyfriend? Also, how did the boyfriend get into the bookstore when the girl couldn't get out because of the chained front gate at the front door? Lots of things like that but still a scary film if you don't dwell on the questions. There's some humor as well. The girl that was killed for her hair seemed to be over acting much like she did in the acting class. Also, I didn't note a lot of customers in the bookstore, how was it able to pay two full time clerks with an absent manager and with mountains of books everywhere that seemed to be just stacked up?? It was funny when Jenny was looking for a book in her own store and couldn't find it. (DO YOU KNOW the Dewey Decimal System?) Still worth watching for a late night scare.